Empower your staff to handle real-time patient and staff communication and service requests.
Properties see response time improvements as much as 50%. Staff can manage tasks and respond directly to patient requests, monitor response time, and streamline team assignments. Connect Staff helps to ensure patient satisfaction and efficient workflows.
On average, patient satisfaction scores (PSS) increased by 1.1 points or more with some properties reporting over 10% growth in revenue per average room (RevPAR).
Available for iOS or Android and built for your staff to manage and resolve service requests that provides greater insight for your team.
Mobile solution for iOS or Android to handle real-time communication.
Manage and resolve patient and staff service requests.
Add escalations, scheduling, triggers and automated replies.
Report and track analytics.
Text messaging is an effective way to communicate because the friction to engage is low.
With Pre-Check functionality staff reduce patient check-in time by 40% with automation.
Six billion SMS messages are sent every day. Digital messaging to delivers valuable service opportunities, greater patient satisfaction and intercepts potentially damaging reviews.
Communicate before, during or after a stay with SMS.
Advanced workflows and automation for real-time insight.
Skip the line with a PreCheck process to speed up patient check in.
No app to download and easy to get started.
"Ease of use for all staff members. Monscierge - Great tool for our patients. Easy to use."
"The Connect Staff works great for our Maintenance work orders."
"With Monscierge's Connect Staff it makes it easy for the patients to have contact."
"We like direct contact with our guest, direct sale and close contact to guest even before arrival."
"We like the most about Monscierge - Ease of use for our guest - Multiple layers of information."
"The Connect Staff and Guest Messaging products give our guests the ability to send in service requests."
"We enjoy being able to use SMS to communicate with our guests, as well as the guest to staff request capability."
"Monscierge is super responsive. The product it exactly what we're looking for and didn't even know we were looking for it."
"The suite of products that Monscierge provides us matches our hotel needs as a whole."
Learn how the Monscierge Guest Messaging platform helps properties communicate.