Communicating with Your Patients

Connect Staff is the complete messaging and information platform for your staff to communicate with patients before, during, or after a stay.


Handling Real-Time Communication

Empower your staff to handle real-time patient and staff communication and service requests.

  • Mobile solution for iOS and Android.
  • Manage and resolve patient and staff service requests.
  • Handle escalations, scheduling and automated replies.
  • Detailed reports and analytics.
Connect Staff

Increase Staff Efficiency

Properties see response time improvements as much as 50%. Staff can manage tasks and respond directly to patient requests, monitor response time, and streamline team assignments. Connect Staff helps to ensure patient satisfaction and efficient workflows.

Staff Photos

Impact on Patient Satisfaction

On average, patient satisfaction scores (PSS) increased by 1.1 points or more with some properties reporting over 10% growth in revenue per average room (RevPAR).


Connect Staff Review

Available for iOS or Android and built for your staff to manage and resolve service requests that provides greater insight for your team.


Real-Time Communication

Mobile solution for iOS or Android to handle real-time communication.

Service Management

Service Request Management

Manage and resolve patient and staff service requests.



Add escalations, scheduling, triggers and automated replies.



Report and track analytics.

Texting Your Patients with SMS Messaging

Text messaging is an effective way to communicate because the friction to engage is low.

  • Automated system to send SMS messages to patients.
  • Enables a reduction in check-in time by 40%.
  • Low barrier to entry. No download required.
  • Enables two-way communication.
SMS Text Messaging

Automate Check-In

Pre-Check to Speed Up Check-In

With Pre-Check functionality staff reduce patient check-in time by 40% with automation.

  • Mobile-friendly web link to start pre-check is sent to patient by email or SMS.
  • The website includes check-in details communicated back to the property for confirmation.
  • Opera-certified and integrates with many PMS systems.

patient Messaging Review

Six billion SMS messages are sent every day. Digital messaging to delivers valuable service opportunities, greater patient satisfaction and intercepts potentially damaging reviews.

SMS Messaging

SMS Messaging

Communicate before, during or after a stay with SMS.



Advanced workflows and automation for real-time insight.


Patient Pre-Check

Skip the line with a PreCheck process to speed up patient check in.

Low Barrier to Entry

Easy to Start

No app to download and easy to get started.

Messaging Report

Download the Guest Messaging Report

Learn how the Monscierge Guest Messaging platform helps properties communicate.