Returns & Refunds Policy

Standard Return & Cancellation Policy

There are a few important things to keep in mind when requesting a return or cancellation of a product you purchased from Monscierge:

• All software subscriptions include a standard 36-month subscription term.
• Subscriptions may only be cancelled upon buy-out of the remaining subscription term.
• We do not provide refunds if you decide to stop using Monscierge during your subscription term.
• Please ensure best efforts have been made to communicate and rectify issues.

There are some items, however that are ineligible for return, including:

• Hardware and accessories.
• Services including installation, site survey, revenue review, design consultation, or design implementation.
• Shipping, handling, and/or tax.

Refund Policy

Refunds on subscriptions, services, and hardware are not available, unless otherwise noted by Monscierge.

For additional information, please email info@monscierge.com.