Connect Messaging is the complete guest messaging and information platform for your staff to communicate with guests before, during, or after a stay.
Communicate with guests through automated and managed SMS text messaging.Message Your Guests
Speed up and jump start your guests' check-in process with a responsive web link.Jumpstart Check-In
Responsive website providing on-site amenities, digital compendium and local recommendations.Replace In-Room Info
Service request management to communicate, track and resolve guest and staff service requests.Staff Workflow Handling
Our software drives the moments that your guests remember. See how we help tell the story that drives revenue and guest satisfaction.Download Telling Your Story
Deliver phenomenal service with messaging that increases loyalty and provides greater accountability and insight through analytics.
Text messaging is an effective way to communicate because the friction to engage is low.
With Pre-Check functionality staff reduce guest check-in time by 40% with automation.
Six billion SMS messages are sent every day. Digital messaging to delivers valuable service opportunities, greater guest satisfaction and intercepts potentially damaging reviews.
Communicate before, during or after a stay with SMS.
Advanced workflows and automation for real-time insight.
Skip the line with a PreCheck process to speed up guest check in.
No app to download and easy to get started.
Replace your printed in-room compendium with a responsive website.
Get rid of the printed compendium in the room. Remove or reduce your on-going printing costs and add interactivity with the ability to provide immediate updates for specials and promotions.
A single weblink through SMS, email, or QR code provides guests access to your property amenities, local recommendations, events, and communication.
Designed to be responsive for desktop or mobile devices, the Digital Directory allows full interaction with your property, including the ability to view recommendations, events, create requests or even order room service.
Responsive web built for the desktop, tablet, or mobile.
Replace expensive printed in-room materials with a digital version.
Showcase local recommendations, amenities, and more.
Works with other Monscierge tools and managed via the web.
Empower your staff to handle real-time guest and staff communication and service requests.
Properties see response time improvements as much as 50%. Staff can manage tasks and respond directly to guest requests, monitor response time, and streamline team assignments. Connect Staff helps to ensure guest satisfaction and efficient workflows.
On average, guest satisfaction scores (GSS) increased by 1.1 points or more with some properties reporting over 10% growth in revenue per average room (RevPAR).
Available for iOS or Android and built for your staff to manage and resolve service requests that provides greater insight for your team.
Mobile solution for iOS or Android to handle real-time communication.
Manage and resolve guest and staff service requests.
Add escalations, scheduling, triggers and automated replies.
Report and track analytics.
"Ease of use for all staff members. Monscierge - Great tool for our guests. Easy to use."
"The Connect Staff works great for our Maintenance work orders."
"With Monscierge's Connect Staff it makes it easy for the guests to have contact."
"We like direct contact with our guest, direct sale and close contact to guest even before arrival."
"We like the most about Monscierge - Ease of use for our guest - Multiple layers of information."
"The Connect Staff and Guest Messaging products give our guests the ability to send in service requests."
"We enjoy being able to use SMS to communicate with our guests, as well as the guest to staff request capability."
"Monscierge is super responsive. The product it exactly what we're looking for and didn't even know we were looking for it."
"The suite of products that Monscierge provides us matches our hotel needs as a whole."
Other companies offering messaging products are built on single feature. Monscierge has been in business for 11 years and our architecture enables us to provide a wide range of features across our highly scalable infrastructure.
Monscierge technology has been deployed to over 50 countries around the world and operates in 26+ different languages. Our apps and services work around the globe. If you have specific questions please contact us with a question about your country.
Guests don't need an app to interact with Connect Messaging. SMS messaging is available to over 80% of phones around the world.
Connect Messaging works without a PMS system but is capable of integration. Monscierge is Opera certified and can work with other PMS systems that allow external communication.
Connect Messaging provides a high degree of automation that helps save time and money. Standard templates are available to help facilitate communication between guests and staff or staff to staff. Escalations and special event handling are also available to handle special cases or missed actions.
Connect Messaging is built on two-way communication. An initial welcome message to a guest starts as a single message but as soon as the guest responds the Monscierge platform takes action and conveys the response to the appropriate staff member. This happens in an instant and can be responded to by a real person instantly or can leverage an auto-reply message.
With property management system [PMS] integration scheduled guests are automatically messaged each day. This process is automated and easy to setup.
Monscierge is a Certified Opera Partner.
The nearest competitors charge over 63% more and for fewer features.
Learn how the Monscierge Guest Messaging platform helps properties communicate.