Solutions for Hotels & Resorts

Exceed your guest expectations with solutions for a contactless guest experience plus in-room and communication tools that keep your guests and staff safe.

Contactless

Contactless Check-In

Support social distancing with Contactless Check-in and enable guests to check-in without needing to interact with staff.

Apple TV

Apple TV for Hospitality

Offer your hotel directory in digital form, provide guest requests and great TV and movie entertainment options.

Reduce Costs

Reduce Costs

Leverage tools like Apple TV for Hospitality to cut cable and save up to 86% each month.

Reduce Staff

Staff Reduction

Reduce staff costs with PreCheck and Connect Video for a faster check-in process that can be handled on or off-site.

Create a Contactless Guest Experience

In the era of social distancing, the new guest experience is taking shape. Guests demand a contactless experience that minimizes their physical interactions with others.

Communicating with Guests in a Contactless Society

SMS Guest Messaging and PreCheck are used to automate SMS messages and the check-in process for your incoming guests. Upon arrival, staff video chats with the guest using a secure Connect Video tablet. The staff member provides access to the available credit card device and room key encoder.

Once in their room, a guest uses Apple TV for Hospitality to get hotel information, watch live TV, or use streaming options like Netflix and Disney+. Guests can also communicate with the staff using the included request features.

From arrival to the time a guest leaves, it's possible to provide a fully contactless experience that still provides an exceptional guest experience.

Learn more about the Contactless Guest Experience.

Protecting Your Staff

Monscierge technology helps protect staff members. Contactless Check-In tools provide your staff with the means to distance themselves from other staff members and guests physically while still ensuring the highest levels of the guest experience.

Protect Staff

Save Money with Remote Staff Operations

Your staff can be in the backroom or even off-site. Monscierge Contactless Check-in tools allow your team to communicate with guests from afar. A single staff member could handle the Connect Video check-in process across multiple locations.

Remote Operations

Ideas for Your Hotel

Empowering Staff to Manage Multiple Locations at Once

Many owners and management companies operate multiple properties. With the Contactless Guest Experience, it's now possible to empower your staff to operate and manage numerous properties from a single location. Whether located off-site in a corporate headquarters or on-site at a hotel, a staff member can manage multiple incoming Connect Video and messages from guests across different locations.

Multiple Locations

How to Handle Late Night Arrivals

David runs a small property on the outskirts of Billings, Montana. Often, he's woken up around 2:00 AM with a late-night guest arriving seeking a room. He'll drive across town to meet the guest only to find they no longer want a room or can't pay. Using a product like Connect Video, David can interact with the guest from afar without needing to get out of bed. He can even provide guests the ability to use their credit card and create a room key without needing to be physically present.

Global Impact

In-Room Trends for Guests

Mandatory shelter in place rules are lifting, and travel is picking up. Guests have become very familiar with the creature comforts of home, including their entertainment solutions. As guests continue their trends of social distancing and isolation tools like Apple TV for Hospitality provide a valuable lifeline. Bridging the gap between a home and hotel tv experience, guests can take advantage of entertainment options, helpful on-site amenity information, interactive messaging with the hotel, and more.

Guest Requests

Contactless Products for Hotels

Monscierge provides award-winning contactless communication tools for hotels.

Apple TV for Hotels

Apple TV for Hospitality

In-room interactive TV content built for hotels, resorts and healthcare.

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Connect Video
NEW

Connect Video

Solve contactless check-in with a secure video solution built for hospitality.

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Connect Staff

Connect Staff

Manage guest and staff service requests with real-time handling and communication.

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Connect Lobby

Connect Lobby

Touch-enabled digital signage platform built to showcase and promote your property.

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Connect Messaging

Guest Messaging

Communicate with guests before, during or after their stay to increase to help drive guest satisfaction.

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Event Signage

Event Signage

Showcase meetings and events on digital signs placed outside of conference rooms and on the walls of your property.

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Guest PreCheck

Guest PreCheck

Skip the line with mobile web enabled PreCheck and messaging to speed up guest check-in.

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Connect Mobile

Connect Mobile

Single or multi-property branded iOS and Android app or SDK and API integration to an existing app.

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Connect Web

Connect Web

Responsive website with full interaction for your property, including recommendations, events, guest requests and room service.

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Connect CMS

Connect CMS

Manage content across all of our platforms from one central web-based application with full analytics and reporting functionality.

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