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Connect Staff Service Requests

Connect Staff is the digital and text messaging platform to manage and resolve guest and staff service requests.

Real-Time

Real-Time Communication

Mobile solution for iOS or Android to handle real-time communication.

Service Management

Service Request Management

Manage and resolve guest and staff service requests.

Escalate

Escalate

Add escalations, scheduling, triggers and automated replies.

Analytics

Analytics

Report and track analytics.

Contactless Guest Experience

Part of the contactless guest experience solution that handles communication before, during, or after a stay.

Impact on Guest Satisfaction Scores

On average, guest satisfaction scores (GSS) increased by 1.1 points or more with some properties reporting over 10% growth in revenue per average room (RevPAR).

Real-Time
BREAKING NEWS

Hospitality and Travel Impact During COVID-19 Coronavirus

During uncertain times, hotels may be looking to recoup lost revenue. Some of the fastest ways are by implementing automated messaging and cutting cable. Hospitality providers using Apple TV for Hospitality & Hosts immediately find an 86% savings, while changing their guest messaging platforms to Monscierge Pre-check & Guest Messaging services found a 63% savings.

Global Impact

Limiting Staff and Guest Physical Contact

Guest PreCheck enables staff members to communicate from a distance and start the check in process early. Limit upfront exposure and interaction with incoming guests by providing key check in details and answering questions before a guest has even set foot on your property.

Preheck

Efficiency Savings

Decrease the time taken to communicate maintenance issues. Properties see response time improvements by as much as 50%.

Efficency Savings

Data Visibility

"The reports generated from the Connect Staff have replaced our paper based system and have enabled us to compare our performance against other properties." The results are clear with significant time reduction in reports and automated data analysis that shares insights on your property and teams.

Data Visibility

Requests with Hotel Text Messaging

Handle and action requests made by hotel guests or staff through SMS text messaging, Apple TV, a mobile app or web. The Monscierge request system can handle requests made no matter how a guest wants to interact.

SMS

Communicate with Photos

Add photos to any request to overcome language and communication barriers. Photo functionality can be used to record or highlight issues for better tracking and maintenance purposes.

Staff Photos

PMS Integration

With property management system [PMS] integration scheduled guests are automatically messaged each day. This process is automated and easy to setup.

Monscierge is a Certified Opera Partner and can also integrate with other PMS systems.

Opera Partner
PMS

Connect Staff Overview

Mobile

Mobile

Built for iOS or Android.

Escalations

Escalations

Automatic and manual handling options.

Triggers

Triggers

Take automatic actions based on specific rules.

Mobile

Group Handling

Manage teams and specific operating hours.

Escalations

Get Feedback

Handle issues for service recovery.

Triggers

SMS Messaging

Send and receive SMS text messages.

Checklists

Checklists

Multi-step tasklist with data recording support.

Scheduling

Scheduling

Recurring tasks with calendar view.

Chat

Chat

Real-time two-way communication.

Integrations

Integrations

CRM and PMS for auto-fill of data.

Multi-lingual

Multi-lingual

Support for 26+ languages.

Analytics

Analytics

Configurable reporting available.

The system proved very easy to use with minimal impact on our operations to get trained and operational. Training took one hour and the team felt confident right away.

Charlotte Crenn, Front Office Manager

Smarter Assignments

Request assignments are set up within Connect CMS and can be segmented to match your staff. Tasks can be assigned or automatically re-assigned based on staff availability, time-of-day, request type or even by fulfillment ETA.

Breakout

Request List

Take action on assigned requests with customizable workflows, due dates and granular filter and search controls.

Requests

Guest Communication

View the request detail, take action and communicate with guests or other staff members.

Response

Status and ETA

Take action on requests, change ETA for delivery, and assign based on workflow.

Increase Staff Efficiency

Staff can manage tasks and respond directly to guest requests. Management monitors response times and streamlines team assignments. Connect Staff helps to ensure guest satisfaction and an efficient workflow.

Staff for Tablet

Contactless Guest Experience

Part of the contactless guest experience solution that handles communication before, during, or after a stay.