Skip the line with a PreCheck process to speed up guest check in.
Provide upsells like room upgrades and other services as part of the check in process.
Guests can text message the front desk for any service or request - without downloading an app.
Enable greater guest satisfaction and intercept potentially harmful service defects.
Guest PreCheck automatically sends an SMS text message to incoming guests with a responsive web link that enables them to begin the PreCheck process. PreCheck provides contactless communication that reduces front desk strain and provide a jump start for on-site staff.
Guest PreCheck enables staff members to communicate from a distance and start the check in process early. Limit upfront exposure and interaction with incoming guests by providing key check in details and answering questions before a guest has even set foot on your property.
During uncertain times, hotels may be looking to recoup lost revenue. Some of the fastest ways are by implementing automated messaging and cutting cable. Hospitality providers using Apple TV for Hospitality & Hosts immediately find an 86% savings, while changing their guest messaging platforms to Monscierge Pre-check & Guest Messaging services found a 63% savings.
With property management system [PMS] integration scheduled guests are automatically messaged each day. This process is automated and easy to setup.
Monscierge is a Certified Opera Partner and can also integrate with other PMS systems.
When a guest responds to a PreCheck message the Monscierge Experience Engine provides automatic responses, escalations and staff member assignments.
Deliver phenomenal service with SMS text messaging. Enable your guests to text your hotel with Guest Messaging. Empower your staff to work smarter with Staff Collaboration. Learn more about Guest Messaging
We support any device capable of sending or receiving SMS text messages - such as the latest Apple or Android devices. This means access to 80% of the world and over 3.5 billion devices around the globe.
Ranked #1 HotelTechReport Guest Experience company winner by customers around the world.
Monscierge is a Certificate of Excellence winner for a culture of open transparency and client recommendations.