Guest Messaging Platform for Hotels
Communicate with guests before, during or after their stay to increase and help drive guest satisfaction.
Grow Your Business with Customer Communication
Six billion SMS messages are sent every day. Use digital messaging to deliver valuable service opportunities, greater guest satisfaction and intercept potentially damaging reviews.
Communicate before, during or after a stay
Manage and respond from a single view
Real-time communication with advanced workflows and automations
Includes full SMS support
User analytics & insight
Contactless Guest Experience
Part of the contactless guest experience solution that handles communication before, during, or after a stay.
Why Choose Guest Messaging?
Time Savings
Reduce checkin time by 40% or more.
Cost Savings
Better insight provides smarter resource scheduling saving staffing costs.
Low Barrier to Entry
No app to download and easy to get started.
Ranked #1
Monscierge provides award winning guest experience.
Hospitality and Travel Impact During COVID-19 Coronavirus
During uncertain times, hotels may be looking to recoup lost revenue. Some of the fastest ways are by implementing automated messaging and cutting cable. Hospitality providers using Apple TV for Hospitality & Hosts immediately find an 86% savings, while changing their guest messaging platforms to Monscierge Pre-check & Guest Messaging services found a 63% savings.
63% Savings Over Competitors with SMS Guest Messaging
Deliver phenomenal service with guest messaging. Enable your guests to text your hotel with Guest Messaging. Empower your staff to work smarter with Staff Collaboration.
Limiting Staff and Guest Physical Contact
Guest PreCheck enables staff members to communicate from a distance and start the check in process early. Limit upfront exposure and interaction with incoming guests by providing key check in details and answering questions before a guest has even set foot on your property.
Stay Engaged
Did you know 95% of SMS texts will be read within 3 minutes of being sent? Text messaging is an effective way to communicate with customers because the friction to engage is low.
Build Customer Loyalty
One on one conversations help build an emotional connection with customers and drive loyalty. 97% of global consumers say that customer service is very important in their choice and loyalty to a brand.
Automate and Create Efficiencies
Create workflows and differentiated service experiences to increase staff efficiency. Utilize escalations, triggers and actions to build experiences that work.
PMS Integration
With property management system [PMS] integration scheduled guests are automatically messaged each day. This process is automated and easy to setup.
Monscierge is a Certified Opera Partner and can also integrate with other PMS systems.
Download the Guest Messaging Report
Learn how the Monscierge Guest Messaging platform helps properties communicate.
Centralized Management
Our web management platform consolidates your communication into a single place to manage and communicate with your guests.
Guest PreCheck
We enable hotels to provide more guest PreCheck than anyone in the world. Reduce checkin time by 40% and enable valuable time savings plus optimize staff scheduling with the PreCheck Add-On.
Learn more about PreCheck
No Download Necessary
We support any device capable of sending or receiving SMS text messages - such as the latest Apple or Android devices. This means access to 80% of the world and over 3.5 billion devices around the globe.
#1 Award Winning Guest Experience
Ranked #1 HotelTechReport Guest Experience company winner by customers around the world.
Monscierge is a Certificate of Excellence winner for a culture of open transparency and client recommendations.
Guest Messaging Overview
SMS Messaging
Send and receive SMS text messages.
Managed via the Web
Managed from a central web management portal.
Get Feedback
Handle communication and service recovery.
Group Handling
Manage teams and specific operating hours.
Escalations
Automatic and manual handling options.
Triggers
Take automatic actions based on specific rules.
Concierge
Answer questions, reservations and guest requests.
Multi-lingual
Support for 26+ languages.
Analytics
Configurable reporting available.
Contactless Guest Experience
Part of the contactless guest experience solution that handles communication before, during, or after a stay.