Guest Messaging Platform for Hotels

Communicate with guests before, during or after their stay to increase and help drive guest satisfaction.

per month
Includes 1,000 messages

Grow Your Business with Customer Communication

Six billion SMS messages are sent every day. Use digital messaging to deliver valuable service opportunities, greater guest satisfaction and intercept potentially damaging reviews.

  • Requests

    Communicate before, during or after a stay

  • Manage

    Manage and respond from a single view

  • Automated

    Real-time communication with advanced workflows and automations

  • Platforms

    Includes full SMS support

  • Analytics

    User analytics & insight

Why Choose Guest Messaging?

Time Savings

Time Savings

Reduce checkin time by 40% or more.

Cost Savings

Cost Savings

Better insight provides smarter resource scheduling saving staffing costs.

Low Barrier to Entry

Low Barrier to Entry

No app to download and easy to get started.


Ranked #1

Monscierge provides award winning guest experience.


Hospitality and Travel Impact During COVID-19 Coronavirus

During uncertain times, hotels may be looking to recoup lost revenue. Some of the fastest ways are by implementing automated messaging and cutting cable. Hospitality providers using Apple TV for Hospitality & Hosts immediately find an 86% savings, while changing their guest messaging platforms to Monscierge Pre-check & Guest Messaging services found a 63% savings.

Global Impact

63% Savings Over Competitors with SMS Guest Messaging

Deliver phenomenal service with guest messaging. Enable your guests to text your hotel with Guest Messaging. Empower your staff to work smarter with Staff Collaboration.

Hotel Guest Messaging

Limiting Staff and Guest Physical Contact

Guest PreCheck enables staff members to communicate from a distance and start the check in process early. Limit upfront exposure and interaction with incoming guests by providing key check in details and answering questions before a guest has even set foot on your property.


Stay Engaged

Did you know 95% of SMS texts will be read within 3 minutes of being sent? Text messaging is an effective way to communicate with customers because the friction to engage is low.

Stay Engaged

Build Customer Loyalty

One on one conversations help build an emotional connection with customers and drive loyalty. 97% of global consumers say that customer service is very important in their choice and loyalty to a brand.


Automate and Create Efficiencies

Create workflows and differentiated service experiences to increase staff efficiency. Utilize escalations, triggers and actions to build experiences that work.

Messaging Report

Download the Guest Messaging Report

Learn how the Monscierge Guest Messaging platform helps properties communicate.

Centralized Management

Our web management platform consolidates your communication into a single place to manage and communicate with your guests.

Mobile Devices

Guest PreCheck

We enable hotels to provide more guest PreCheck than anyone in the world. Reduce checkin time by 40% and enable valuable time savings plus optimize staff scheduling with the PreCheck Add-On.
Learn more about PreCheck

Mobile Devices

No Download Necessary

We support any device capable of sending or receiving SMS text messages - such as the latest Apple or Android devices. This means access to 80% of the world and over 3.5 billion devices around the globe.

Mobile Devices

#1 Award Winning Guest Experience

Ranked #1 HotelTechReport Guest Experience company winner by customers around the world.

Monscierge is a Certificate of Excellence winner for a culture of open transparency and client recommendations.

Certificate of Excellence

Award Winning

Guest Messaging Overview

SMS Messaging

SMS Messaging

Send and receive SMS text messages.

Managed via the Web

Managed via the Web

Managed from a central web management portal.


Get Feedback

Handle communication and service recovery.

Group Handling

Group Handling

Manage teams and specific operating hours.



Automatic and manual handling options.



Take automatic actions based on specific rules.



Answer questions, reservations and guest requests.



Support for 26+ languages.



Configurable reporting available.