Communicate with guests before, during or after their stay to increase and help drive guest satisfaction.
Six billion SMS messages are sent every day. Use digital messaging to deliver valuable service opportunities, greater guest satisfaction and intercept potentially damaging reviews.
Communicate before, during or after a stay
Manage and respond from a single view
Real-time communication with advanced workflows and automations
Includes full SMS support
User analytics & insight
Reduce checkin time by 40% or more.
Better insight provides smarter resource scheduling saving staffing costs.
No app to download and easy to get started.
Communicate with your guests anytime before, during or after their stay.
Did you know 95% of SMS texts will be read within 3 minutes of being sent? Text messaging is an effective way to communicate with customers because the friction to engage is low.
One on one conversations help build an emotional connection with customers and drive loyalty. 97% of global consumers say that customer service is very important in their choice and loyalty to a brand.
Create workflows and differentiated service experiences to increase staff efficiency. Utilize escalations, triggers and actions to build experiences that work.
Learn how the Monscierge Guest Messaging platform helps properties communicate.
Our web management platform consolidates your communication into single place to manage and communicate with your guests.
We enable hotels to provide more guest precheck-in than anyone in the world. Reduce checkin time by 40% and enable valuable time savings plus optimize staff scheduling.
We support any device capable of sending or receiving SMS text messages - such as the latest Apple or Android devices. This means access to 80% of the world and over 3.5 billion devices around the globe.
Send and receive SMS text messages.
Managed from a central web management portal.
Handle issues for communication and service recovery.
Manage teams and specific operating hours.
Automatic and manual handling options.
Take automatic actions based on specific rules.
Answer questions, reservations and guest requests.
Support for 26+ languages.
Configurable reporting available.