The Contactless Guest Experience For Your Property

A contactless guest experience is the new standard guests demand. But did you know you can still provide a great experience even from a distance? This easy-to-use complete solution includes SMS messaging, Guest PreCheck, and secure video that helps provide a consistent and personal experience all while supporting physical distancing and health and safety.



What is the Contactless Guest Experience?

Guests and staff want an easy and secure experience that enables them to communicate, check-in, and interact on-site without the need for physical face-to-face interaction.

SMS Messaging

Guest SMS Messaging

Communicate with guests through automated and managed SMS text communication.

PreCheck

PreCheck

Speed up and jump start your guests' check-in process with a responsive web link.

Connect Staff

Connect Staff

Service request management to communicate, track and resolve guest and staff service requests.

Connect Video

On-Site Video Communication

The new lobby with two-way video communication supporting physical distancing and contactless communication.

Connect Web

Connect Web

Responsive website providing on-site amenities, digital compendium and local recommendations.

Apple TV

Apple TV for Hospitality [Optional Add-On]

Award-winning in-room entertainment, information, and communication that lets you save up to 86% each month.

Get the Contactless Guest Experience

$299
per month

Guest Messaging

Interactive SMS text messaging.

Six billion SMS messages are sent every day. SMS messages are available to over 80% of the world's mobile devices and do not require apps to be downloaded. Digital messaging is used to deliver pre-arrival messages that help delivers greater guest satisfaction.

The use of SMS messages provides an avenue to communicate before, during or after a stay. With Monscierge, messages are sent and received in a single interface that allows real-time communication, automation and workflows that help your staff.

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Why You Want It:

  • No app to download
  • Used to deliver pre-arrival messages that help speed up check-in by 40%
  • Easy method to handle communication from guests and intercept potentially damaging reviews
SMS Messaging

PreCheck

Automate Check-In

Guest PreCheck provides a responsive web link that can be automatically sent via SMS text message or through email to incoming guests that enables a jump start to the check-in process. PreCheck reduces front desk strain and provides assistance for on-site staff and management to decrease time and staff needed.

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Why You Want It:

  • Starts the contactless check-in experience
  • Reduces staff and guest physical contact
  • Automated and requires little interaction from staff
  • Does not require an app download
PreCheck

Connect Staff

Powerful service request management.

Connect Staff is the digital and text messaging platform to manage and resolve guest and staff service requests. Provide real-time communication that helps increase guest satisfaction scores.

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Why You Want It:

  • Managed via the web or mobile app
  • Automated assignments, escalations and responses
  • Receive requests via SMS, Hello Rewards mobile app or Apple TV
  • Connect Staff mobile app available for Android or iOS
  • Provides powerful analytics for your property to understand your guests' requests
Connect Staff

Connect Video

A video environment that supports physical distancing.

When a guest arrives they communicate with staff via two-way secure video from a tablet in your lobby. Guests are able to communicate with staff over video without having to physically interact.

iPad hardware sold separately. Includes two software licenses for Connect Video.

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Why You Want It:

  • Supports physical distancing
  • Staff can operate from other locations
  • Integrates with and compliments SMS
Connect Video

Connect Web

Responsive for any mobile device.

Designed for desktop, tablets or mobile devices, Connect Web allows full interaction with your property. Digitize and replace your physical compendium with on-site amenities, in-room dining, and local recommendations.

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Why You Want It:

  • Responsive. Built for mobile, tablet or web browsing and does not require an app download
  • Available as a custom URL delivered through a QR code, wifi landing page or other avenue
  • Like all content on the Monscierge platform Connect Web is managed through Connect CMS, the web-based management tool
Connect Web

OPTIONAL ADD-ON

Apple TV for Hospitality

Live streaming television and apps to reduce your in-room costs by up to 86%.

Apple TV for Hospitality provides a single source source for in-room entertainment, local experiences, communication and the ability to cut your cable. Save up to 86% each month and increase guest satisfaction with the secure and easy to use Apple TV for Hospitality.

SPECIAL PRICING

Add Apple TV for Hospitality to your property for just $12 per device. Hardware sold separately.

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Why You Want It:

  • Cut your cable and save money
  • Provide streaming options
  • Offer apps in-room such as local recommendations, property information, and more
  • Fully managed device security and easily secured with secure mount
Apple TV

Why Choose the Contactless Guest Experience

Contactless

Minimize Interaction

Support physical distancing and provide a safer environment for guest and staff.

Save Money

Save Money

Tools like Apple TV enable immediate cost savings and the ability to save money through simplified communicated and off-site management.

Reduce Staff

Reducing Staff Needs

Reduce the number of staff and allow others to become better focused or even handle multiple locations while off-site.

Get the Contactless Guest Experience

$299
per month