Assist guest check-in with secure video chat between a guest and staff.
Works with credit card and key encoders for contactless check-in.
Provide a superior and personal guest experience even at a distance.
Guests often only see staff in full protective gear. Face-to-face communication provides comfort and clarity.
Purpose-built to decrease physical interaction and minimize infection risk.
No need to utilize protective equipment for discussions or questions handled via video.
Whether check-in or existing guests, guests and staff can easily use the Connect Video.
Secure end-to-end encryption video experience.
"In the three weeks since the system was deployed, Mass General says its use of personal protective equipment, or PPE, has fallen by half, helping the hospital cope with a nationwide shortage. It has also converted longtime opponents of telemedicine in hospitals into fierce advocates of the technology."
Source: Wired Magazine - iPads Are Crucial Health Care Tools in Combating COVID-19
Monscierge Connect Video leverages a HIPPA compliant video platform and our award winning CMS platform to create a personalized, safe and secure Telehealth solution. Hospitals are able to take advantage of the provisions put forward by the recent $2 trillion stimulus package and deliver the solution to your patients and care teams in 1 to 2 days. Learn More
Monscierge will provide your organization with the below documentation for your organization to use when applying for stimulus package relief related to the COVID19 Crisis:
It's easy for guests and staff to use Connect Video.
A guest touches the Start Video Call button.
The guest is able to see and hear the staff member.
The staff member receives an alert about an incoming chat and selects from the queue.
The staff member is able to securely chat over video with the guest.
Connect Video provides a secure, encrypted way for a guest to easily start a conversation with a team member. Connect Video can be used in check-in areas, isolated rooms, open lobbies or nearly any other area on-site.
Connect Video works with any number of staff members and can handle video for any number of guests.
Whether staying in compliance with social or physical distancing or protecting staff from prolonged physical interaction, Connect Video provides a way to offer the same level of the guest experience as you would in-person.
Connect Video is part of the Contactless Guest Experience built to support physical distancing. It works in perfect combination with tools like SMS Guest Messaging and PreCheck to help provide a fantastic guest experience and promote the health and safety of guests and staff.
Securely manage the intake of new patients in a safer manner.
Minimize patient and staff interaction during check-in.
Save PPE resource and personnel usage by addressing questions on video.
Utilize tellers for questions and banking services.
Handle guest questions or check-in on video to minimize interaction.
Have a conversation with guests without putting your staff at risk.
Think of Connect Video as a closed-circuit television. It provides a closed system with full encryption, and able to connect your team to a person over video. And most importantly, no sensitive data (such as guest info) is being stored or recorded in Connect Video.
iPad offers a high resolution camera, microphone and highly responsive touchscreen. iPad is the most secure device on the market offering a more secure operating system than Android.
Connect Video is a fully managed solution. The hardware and software automatically reset at the end of each use. This digital sterilization process ensures a fresh experience for each new user.
All devices and mounting hardware can be easily cleaned and allow for standard disinfection processes.
Connect Video is perfect for any location that uses a physical location and needs to interact with people.
We would recommend the property set up their devices for flexible locations. For instance, a hospital will understand their workflows and challenges as environments change daily. Monscierge Connect Video provides a secure communication solution from the patient to the care team. The solution is easy to deploy, easy to manage, dedicated to solving localized telehealth challenges (for example, virtual intake) and is most importantly - secure and safe.
Connect Video is purpose-built and ready for healthcare, banking, and other avenues that need to modify the physical intake of their patients or guests. In another healthcare scenario, it can also handle communication with patients in isolation, enabling healthcare workers to save on PPE.
Your license includes 25 devices and 10 of which may be hosts. Hosts are the staff devices your team uses to speak with patients or guests. Additional licenses are available from Monscierge.
Connect Video leverages the highest standard of encryption across our application. No data is recorded or saved. Connect Video additionally leverages the built-in security provided by iPadOS and Apple iPad.
You could use FaceTime to make person-to-person calls. However, FaceTime and other Point-to-Point solutions in the market are not designed to solve patient intake/lobby/waiting room Telehealth scenarios. Monscierge Connect Video allows for a fully automated and secure Telehealth video experience. When you use Monscierge - you don't need iCloud accounts, you don't have to try and manage Apple Apps, and you don't have to hope security is happening in the communication. Apple devices are also used heavily in healthcare environments and can be physically and digitally sterilized to meet the needs of a healthcare worker's environment. In short, Monscierge is a purpose-built solution for healthcare lobby's intake workflows, is easy to manage and deploy, and, most importantly - secure.
Monscierge platform for content management.
Connect Video License
Licenses for up to 25 secure devices (up to 10 may be hosts) using Connect Video.
Hardware and security management for each tablet.
Access to Monscierge global support.
Note: Hardware sold separately.
Apple iPad hardware.
Case and mount or stands for tablet.