Our Clients and Brands
Monscierge helps build brands and guests with hospitality solutions for every stage of the guest journey.
Customer Highlights
Watch How Brands Make Monscierge Their Own
Monscierge is experienced in helping to build brand and optimal guest-centric strategies. We're easy to work with and even easier to implement.
What Our Customers Are Saying
Marriott Wardman Park Hotel, Washington, DC
“This thing is freaking awesome. You have made the best guest experience software we have ever seen. I love the fact that you literally put everything at our fingertips and allow us to change out our own content. It's amazing!”
Jarred M. Abney, Front Office Manager
Holiday Inn Express Manchester City Centre
“I love my job just a little bit more with this around. It answers the question "what's missing"? The Monscierge team understands the importance of time.”
Jacequeline Beardmore, Deputy General Manager
Novotel Bangkok Platinum
“We’ve been using the Virtual Concierge now for a few weeks and all guests and team members appreciate the easy way of using the Virtual Concierge.”
Sascha Kunze, Executive Assistant Manager
Hyatt Regency, New Brunswick
“Monscierge is forward thinking technology that allows hotel guests to explore their area of travel quickly and efficiently. They have at their fingertips an efficient concierge including areas of interest, directions, pictures and suggestions galore. Very exciting product that will set your hotel apart from the competition!”
Kristine Blake, General Manager
NYLO Hotels
“We partnered with Monscierge because we wanted our guests to be able to get the very best out of their stay, 24/7. No other hospitality software company offers this type of technology. It essentially provides NYLO guests with unlimited access to a personal concierge, wherever they go.”
Michael Mueller, NYLO Hotels CEO
Hyatt Regency Clearwater Beach Resort & Spa
“When we first started the project with Monscierge, their team made it clear as day that they intended to be our partners in making our branded guest-facing app a success and have lived up to their promise. It’s a work in progress because our needs change by the day and Monscierge keeps up with my demands and always exceeds them. Flexibility, creativity and a ’Do Whatever It Takes’ attitude has turned a good product into a great one that’s customized to our product and something that will shape our guests’ experience for years to come.”
John D'Angelo
Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch
“The biggest benefit of the Monscierge is that it is an interactive center that provides information and services to our guests when we’re not around or for guests like to do things on their own.”
Kristin Bodmer, Concierge Manager
Renaissance Las Vegas Hotel
“What excites me is that it is focused on information guests seek. Our staff loves it and our guests have taken to them. They can access whatever information they want at their convenience, whether it’s local attractions, entertainment or dining options. And, it’s much better than information just scrolling by on a screen. Part of the Renaissance platform is to help guests discover and find hidden gems. Monscierge touch screens help them have access to that. It’s a good fit for us in that way.”
Tom Xavier, General Manager
Hilton Skirvin Hotel
“Hotels want technology for their guests, but not pushed in their face - we found a way to blend the traditional guest experience with contemporary technology.”
Martin Van Der Laan, General Manager
Radisson Blu Hotel, Belfast
“The technology is vastly superior to what we had before, and the previous product didn’t look good at all. Aesthetically, it is better, and technologically, it is superior.”
Darren Gallagher, Revenue Manager
Doubletree Paradise Valley Resort & Hilton Scottsdale Resort & Villas
“The Monscierge enhances [our concierge] services and the information about our local area. Those who may not be comfortable or do not want to ask for help from our concierge can easily utilize the Monscierge for weather, directions, maps, airline information, menus of local dining and other attractions.”
Doug Heaton, Area General Manager
Holiday Inn Express Stratford
“We have had Monscierge installed in the Holiday inn Express London Stratford for over three years now. It looks really good in our lobby and it fits in well. Our guests find it invaluable. From checking out local restaurants and local attractions to browsing through local maps, planning travel routes and checking out flight details. It is very easy to update Monscierge, which we do ourselves from the back office. The training and support is fantastic and they always respond quickly.”
Julian Hudson, General Manager
Holiday Inn Oklahoma City Airport
“Aside from increasing the efficiency of my staff, Monscierge attracts compliments from our guests all of the time. Every feature on the device contains exceptional value and is of constant use. Whether checking flight times or reviewing a local restaurant’s menu, nothing has been left out. Now that we have Monscierge installed, we just simply can’t operate without it - our front desk rely on it.”
Mike Crestman, General Manager
Residence Inn by Marriott Downtown/Bricktown
“Itʼs all those things the guests truly want right at their fingertips.”
Christian Harris, General Manager
Novotel
“The Monscierge framework is the most advanced we’ve seen. The system is much more than multilingual. It is a feature rich, multi-region ecosystem that has localised content and functionality far superior to anything else on the market. The synchronisation across multiple types of hardware / guest touch points is seamless.”
David Esseryk, V.P. of Consumer Technology
Maldron Hotel Cardiff Lane
“Monscierge is easier to use, more professional and faster than similar technologies.”
Conor OʼKane, General Manager
The Waterfront Beach Resort, Huntington Beach, CA
“Monscierge allows us to make customizable changes to reflect our hotel’s personality and style. They are proactive about how they can make it better. If there ever is a problem, their Customer Support is top notch. They are very attentive and quick to address solutions.”
Paulette Fischer
Hilton Scottsdale Resort & Villas
“It is fun and easy to use. I believe that we made a good decision in providing these units for our guests.”
Doug Heaton
Renaissance Mayflower Washington DC
“The presentation is impressive. Overall, the Monscierge looks so much more professional than other technologies, and our units are very visible. They’re constantly in use.”
Joe Cardone, Resident Manager
Holiday Inn London Camden, an Open Lobby Hotel
“Monscierge is very suited to the specific needs of our modern, hip, Gen Y guests who crave technology as it gets a lot of people curious and engaged. Guests can access lots of information such as recommendations, local travel tips, and funky postcards with our branding for Facebook! During the day, we’re using it as conference signage, and it really complements our new Open Lobby, which we, Camdeners, just love. Now we are eager to spearhead the new developments: our dedicated mobile app. and its internal messaging capability! This really will be the perfect guest services solution!”
Eddy Brosse, Deputy Manager
The Cascades Event Center
“When I received word that we would be pursuing Monscierge, I was very excited to see how the new equipment/platform would interact within our hotel environment. Since the inception of the relationship I have been very pleased with the performance and have been utterly blown away by the level of service that I and the hotel have received from your customer service department. They have truly taken ownership of their client base and have taken the service to the next level.”
John Henry
Grand Hyatt Washington
“So we pride ourselves in being a forward-thinking hotel, and technology plays a big role in that. Monscierge offers a cutting-edge technology that fits our brand and goal to cater to current and future generations of guests.”
Matt Hurlburt, Senior Executive Assistant Manager - Rooms Division
The Waterfront Beach Resort
“Monscierge was a much needed addition to our property. Not only does it enhance the leisure guest experience here, the Events Calendar feature services our meetings sector as well. A great alternative for properties who do not have digital signage.”
Jason
Holiday Inn Heathrow
“To have Monscierge as an extra flight info point will be extremely beneficial and using it to promote our food and beverage venues within the hotel is another strong plus point, as this is a profit generating application.”
Hossam Ahmed, Director of Operations