Monscierge Blog

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Hotel Apps: Beyond Front of House

The use of mobile apps by hotel brands and properties continues to grow, the most common uses being booking, hotel information, and guest-to-staff communication. However, the back of house can benefit from as well, and many hotels are beginning to implement their use to increase efficiency and guest satisfaction. Guest to staff communication via SMS messaging enhances guest experience by … Read More

Hospitality Trends: Streaming Content is on its Way

Although bandwidth demands are already difficult to keep up with, hotels should be prepared to go above and beyond the current usage very soon. Streaming television is quickly overtaking traditional viewing means, and travel is its next target. More and more people have ditched cable or satellite in favor of streaming, and their number is expected to grow over the … Read More

Family Vacation: Arrival Experience

This is the second post in the last few weeks about family vacation, but it was the one I most wanted to write due to the pivotal nature of the welcome moment. My family drove for about eight hours to reach our destination this year, and if you’ve ever spent that long in a car (with multiple youngsters, no less), … Read More

Instagram + Hospitality: 5 Great Examples

Today’s post is written by our Marketing Coordinator, Angie Ford. You can connect with her on LinkedIn or follow her posts on Instagram. It’s been almost 5 years since Instagram was first released, but it seems in the last year or two that hotels have discovered the power of a (free!) photocentric social media platform. While I share photos of … Read More

Family Vacation: Booking

It’s time for our annual family vacation, wherein I put my children in a car for eight hours, spend a week corralling them in a strange environment, then squeeze back into the car for the exhausted drive home. We stay in the same place every year, and I have to remind myself each year that this place caters more toward … Read More